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Dr. Schulze's Story

Call Center Manager

Job Application

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First name*
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Resume*

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Earliest start date?*
Can you work weekends?*
What job board are you applying from?*
Please state your current salary or the salary of your last position if you not currently employed.*
Please answer at least 2 of the following questions.
1. Have you ever had an extraordinary customer experience or provided one in a previous call center role? What happened and why was it extraordinary for you?
2. What is the biggest challenge you have faced at work in the past 12 months and how did you overcome your challenge?
3. Tell me about a project, initiative or campaign where you went above and beyond. What was asked of you and how did you contribute?
4. Give an example of a time you had to manage challenging individuals or teams. How did you handle the situation?
5. How did you maintain or increase sales in a neutral or declining market?

ABOUT US:

Dr. Schulze’s American Botanical Pharmacy (ABP), located in Marina Del Rey, CA is a privately held business that specializes in the development, manufacturing, and distribution of Dr. Schulze’s original herbal formulas and programs worldwide.  The key to our success is a customer- centric culture driven by people that continually strive for excellence in quality and in the customer experience.

SUMMARY:

We are seeking a talented, skilled, energetic and passionate Call Center Manager that genuinely cares about customers and strives to ensure that all instances of interaction with a brand and company deliver on the customers’ needs.  If you love people and you’re passionate about health & wellness, you’ll love it here.

The right candidate will bring their enthusiasm, leadership and call center management expertise to drive motivation, best practices, high standards and operating procedures in order to enable call center agents to also be customer- centric and win in their roles.

Reporting to the head of Customer Experience, the call center manager will play a key role in building customer- centric strategy within the call center, developing, managing and implementing standard operating procedures, training and developing employees, managing the workforce for optimal impact, providing reports and insights, and working cross departmentally to build relationships and lead the entire call center team.

PRIMARY RESPONSIBILITIES:

REQUIRED:

 

TOTAL COMPENSATION: