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Loyalty Program Marketing Manager

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1. Have you ever had an extraordinary customer experience or provided one in a previous marketing role? What happened and why was it extraordinary for you?
2. What about customer experience marketing excites you?
3. What is the biggest challenge you have faced at work in the past 12 months and how did you overcome your challenge?
4. Tell me about a project where you went above and beyond. What was asked of you and how did you contribute?
5. Give an example of a time you had to manage multiple projects with varied deadlines and you were dependent on others to provide information to you but they were not meeting your deadlines. How did you handle the situation?

 

ABOUT US:

Dr. Schulze’s American Botanical Pharmacy (ABP), located in Marina Del Rey, CA is a privately held business that specialized in the development, manufacturing, and distribution of Dr. Schulze’s original herbal formulas and programs worldwide.  The key to our success is a customer-centric culture driven by people that continually strive for excellence in quality and in the customer experience. And if you’re passionate about health & wellness, you’ll love it here.

SUMMARY:

We are seeking a talented, smart, energetic and passionate Loyalty Program Marketing Manager that genuinely cares about customers and strives to ensure that loyalty marketing programs, campaigns and customer interaction strengthen the brand and deepen customer loyalty.

The right candidate will continue to build on our achievements, but also look beyond and take into account the customer journey, current purchasing trends and overall insights in order to build and execute successful loyalty marketing programs. 

Reporting to the head of Customer Experience, the manager will play a key role in building customer-centric strategies, developing and implementing loyalty marketing programs, identifying customer insights, monitoring and reporting on program performance, and working cross departmentally to build strong relationships.

PRIMARY RESPONSIBILITIES:

KEY REQUIREMENTS: